Easy Read Privacy Policy

How we keep your information safe

This is an Easy Read guide to the Privacy Policy. You might need help to read this.

October 2024

We are called Maldaba.

We run a website and app called Annual Health Checks.

This helps GPs and health staff to do Annual Health Checks for people with learning disabilities.

In an Annual Health Check a GP or nurse will check your health and tell you how to stay well. These checks happen every year.

Annual Health Checks works through the website www.hearmenowchecks.com
And you can use the Annual Health Checks app on smartphones and tablets.

When you use the website and app we keep personal information about you.

This is information that someone can use to find out who you are.

Like name, date of birth and phone number.

This booklet tells you what personal information we keep when you use the Annual Health Checks website or app.

And how we might use your information.

And how we keep it safe.

We call it our Easy Read Privacy Policy.

Privacy means keeping things private.

A policy is a set of rules.

Sometimes we need to change our policies.

You must check this Privacy Policy for updates.

You should only use the website and app if you agree with this Privacy Policy.

If you do not agree you should

• not use the Annual Health Checks website or app
• tell your GP or carer not use it for you.

When you use the website or app we will keep your

• name
• date of birth
• gender (like man or woman)
• address.

We will also keep information about your

• health
• health plans
• medical history

This is information about your illnesses, healthcare and medicines

We might also keep your IP address.

An IP address is a number on every computer, tablet, or other online device.
Every device has a different number.

We follow personal information laws.

The law says we can keep and use your personal information to support your GP.

We agreed with your GP they can use the Annual Health Checks website and app to do your Health Action Plan.

A Health Action Plan says what you need to do to stay healthy.

We might also keep and use your personal information because

• You have asked us to.
• We need to do this to follow the law.
• We have other good reasons to.

This is called a legitimate interest in law.

We keep and use information about your health and medical history.

This personal information is called special category.

Patients normally want to keep this kind of information private.

Organisations that keep or use this private information must follow extra laws to keep it safe.

The law says we can keep and use your special category personal information.

This is because we agreed with GPs to use your information to help you with your health.

We get your personal information in 3 ways.

1. From you or your carer

You or your carer might put personal information into the website or app.

Like when you make a GP appointment.

2. From your GP

Your GP will put your personal information into the website or app.

Like when your GP makes a Health Action Plan for you.

3. From the website and app

The Annual Health Checks website and app keep information about how long you use it.

And what you use it for.

We use your personal information so the Annual Health Checks website and app can help your GP.

We might share your personal information with

1. Your GP, carers or social workers

They can visit the website or app and check your Health Action Plans.

2. Other organisations we work with

Like Google which helps us make our website and app better.

We make sure these organisations keep your personal information safe.

3. Other people

Sometimes the law says we must share your information with other people.

Like people in the Government.

These are the people that run the country.

We will keep your personal information for as long as your GP uses Annual Health Checks.

If your GP stops using Annual Health Checks we will delete your personal data.

Delete means getting rid of something forever.

But we might keep your personal information to help us if you complain or
are not happy with something.

Or we might keep it if the law says we have to.

We do not normally send personal information to anyone outside the UK.

But sometimes we might need to send personal information to an organisation
in another country.

If we need to do this we make sure the organisation keeps your personal information safe like we do in the UK.

Or we make sure the country follows laws to keep your personal information safe.

The law says you have the right to control your personal information in these 8 ways.

A right is a rule about what you can do.

1. Right to know how we work

You have the right to know how we keep and use your personal information.

2. Right of access

You have the right to ask us to send you a copy of the personal information we have.

3. Right to correct or delete information

You have the right to make sure the information we have about you is correct.

If it is wrong you can ask us to change it.

Like your address or date of birth.

4. Right to change how we use it

You have the right to ask us to change what we do with your personal information.

5. Right to ask us to send information

You have the right to ask us to send your
personal information to someone else.

6. Right to ask us to stop

You have the right to ask us to stop using your personal information.

We will do what you ask unless there is a good reason.

Like if the law says we must keep it.

7. Right to say no to computer decisions

This is when a computer uses your personal information to decide something
about you.

You can ask for a person to decide instead.

8. Right to change your mind

You have the right to change your mind about how we use your information.

You can tell us to stop using your personal information whenever you like.

You can phone or email us about your rights.

We are happy to answer any questions you have about our Privacy Policy.

You can also find out more from the Information Commissioner’s Office.

The short name is ICO. It makes sure all services and organisations follow the law.

And keeps personal information safe.

If you are not happy with how we keep and use your personal information you can tell the ICO.
Phone 0303 123 1113
Website www.ico.org.uk

You also have the right to tell us to stop sending messages about Maldaba.

You can do this by clicking on a link in the message or writing to us.

You can phone us on

07866 462 710

You can email us on

ahc_support@maldaba.co.uk

You can write to us at

125 Charing Cross Road
London
WC2H 0EW

Maldaba Limited is based in England and Wales.

Our company registration number is 05187518.